Canada Submit loses man's passport, sparking 'nightmare of any immigrant'

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A Nova Scotia man desires Canada Submit to elucidate the way it misplaced his passport and why it gave it to another person with out getting the required signature. 

Finbin Joseph moved from India to Nova Scotia in spring 2019 to attend Cape Breton College and now lives in Halifax. He had deliberate to go to his household in India final 12 months, however COVID-19 wrecked that prospect. 

He rebooked his flight for January 2022 and despatched his Indian passport to Ottawa to get it stamped with a brand new Canadian momentary resident visa. His sister and brother are flying dwelling from the U.Okay. to satisfy him in India.

“So it was after a very long time, we will see one another, my brothers and my household. I used to be just about excited already,” he informed CBC Information Monday. 

He’d paid Canada Submit to have his passport tracked — and to require a signature on supply. It obtained to Ottawa, was signed for, and returned. The monitoring info mentioned it arrived again in Halifax on Oct. 17, and was delivered at midday the following day.

Joseph went to his neighborhood mailbox, however the passport wasn’t there. It hadn’t turned up by the following day so he contacted Canada Submit. It did not know the place it had delivered his passport, or why it had given it to somebody with out gathering a signature.

Canada Submit tracked the merchandise and recorded it delivered to Dartmouth, N.S. Joseph lives within the Halifax neighborhood of Bedford and doesn’t know what Canada Submit did together with his passport. (Finbin Joseph)

“I began to panic as a result of it was my passport,” Joseph mentioned. “If it was another doc it isn’t that vital. A passport is the principle identification of any particular person. To lose it abroad? It is the nightmare of any immigrant.”

The monitoring info mentioned the passport had been delivered in Dartmouth, N.S., although Joseph lives locally of Bedford.

He walked about his neighbourhood knocking on doorways and asking if anybody had seen it. “Everybody wished me effectively, however nobody had my passport.”

He hopes his passport turns up quickly. If not, he’ll should cancel it, get Canada Submit to jot down a letter saying it misplaced it, get a replica of his passport notarized, and apply to the Indian authorities for a brand new passport. That may price him round $600. 

And he’d have to ship it to Ottawa once more for that visa. “However I will not ship it by Canada Submit once more. I will ship it by Purolator, FedEx, or another transport. I do not belief Canada Submit anymore.”

Joseph stands together with his father, mom and grandmother. He was alleged to see all of them in January, however cannot make the journey with out his passport. (Finbin Joseph)

It is going to take about six weeks to get his new passport and as much as two weeks to get the visa in it. Which means the much-delayed journey dwelling must be delayed once more, or cancelled. He’d seemingly lose the $2,000 he spent on the ticket. 

Joseph works as a line cook dinner at Swiss Chalet. He needed to take break day work to cope with his lacking passport. 

“I do not make a lot cash. I make lower than $2,000 a month. And my ticket alone price $2,000 — $2,058 to be precise. And with all the additional bills of the brand new passport, it isn’t been a simple two weeks for me.”

Canada Submit declined CBC’s request for an interview. A spokesperson did ship a press release. 

“Our groups searched exhaustively to find the envelope, and our customer support and native operations stored involved with the shopper. Sadly, we can not verify the envelope’s whereabouts at the moment,” Nicole Lecompte mentioned. 

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