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PITTSBURGH (KDKA) – Some Port Authority riders say they’re being left behind, and it’s an issue that’s been happening for greater than a 12 months.
The Port Authority says driver shortages are fueling the issue. In some instances, buses are displaying up late or under no circumstances, and that’s resulting in a number of annoyed riders.
“For me, it’s very inconvenient trigger then I’m operating late for my second job,” stated rider Nick Pawloski.
Pawloski relies on Port Authority buses to get round, simply as hundreds of individuals throughout the realm do. He additionally expects it to be on time and extra so to indicate up, in any other case he might lose his job. However, a minimum of twice every week, he says the bus is a no-show.
“It will be more durable to make ends meet if I misplaced my job as a result of me being late for me not with the ability to management the state of affairs. I’m not driving the bus.”
The Port Authority admits that sure, typically, it does occur. Routes shut down final minute and so they’re unable to alert their riders, primarily stranding them or leaving them to attend lengthy durations of time for one more bus. To alleviate that, they encourage riders to test earlier than leaving residence to see if their journeys have been pulled from service.
“We have now social medial so via Twitter our customer support group lets individuals know as early and as prematurely as doable,” stated Port Authority spokesperson Adam Brandolph.
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However for some, that’s laborious to do. Not everybody has the web or social media.
“I’ve had the bus present up late. I’ve had the bus go me as a result of it had too many individuals on it. I’ve had buses that didn’t present up in any respect and so they didn’t put anybody else in that schedule,” stated rider Tulsa Harris.
Harris says she has to take two buses to get anyplace due to the place she lives, so for her, it’s paramount that her buses are on time.
Brandolph says he understands the riders’ points and blames the issue on a driver scarcity, however needs riders to comprehend it’s beginning to enhance.
“The truth that we’ve a aim of two p.c out of service actually exhibits how a lot it means to us and the truth that we’re hitting that aim even throughout a pandemic actually exhibits how necessary it’s to us and the way significantly we take it,” he stated.
The Port Authority tells KDKA they’re nonetheless hiring drivers.
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